Let’s talk about your privacy
This Privacy Policy explains how Nord Essence Limited (“Nord Essence”, “we”, “our”, or “us”) collects, uses, and protects your personal data when you interact with our website (www.nord-essence.co.uk), coaching services, workshops, courses, and digital products (collectively, the “Services”).
We believe privacy should feel clear, respectful, and empowering — not confusing or hidden in fine print. Whether you’re downloading a free guide, joining a workshop, or exploring burnout recovery through our content, we want you to know exactly how your data is handled.
We receive information about you from various sources, including:
When you sign up for free resources, courses, or coaching
When you interact with our website, emails, or social media
When you make a purchase or attend a workshop
When you contact us directly or fill out an intake form
This policy applies to all personal data we process as the data controller. It does not apply to third-party platforms we use (like Podia, Stripe, or Google Analytics), though we only partner with services that meet high privacy standards. We encourage you to review their privacy policies as well.
If you have any questions about this Privacy Policy or your data, please contact Nord-Essence at nord.essence@gmail.com.
We collect personal data in three ways:
Name
Email address
Country or region
Payment details (via Stripe)
Intake form responses
Coaching or workshop preferences
Testimonials or feedback (with consent)
Podia (course platform and email marketing)
Stripe (payment processor)
Google Analytics (site usage)
IP address
Device/browser type
Pages visited and time spent
Clicks and interactions
Cookies and tracking technologies
As part of our coaching practice, you may choose to share sensitive personal data related to mental health, trauma, or burnout. We only collect this with your explicit consent, and we treat it with utmost care. This data is stored securely using encrypted platforms and is never shared unless legally required or explicitly authorised by you.
We process this data under Article 9(2)(a) of UK GDPR — with your clear, informed consent.
We use your data to:
Deliver coaching, courses, and workshops
Send relevant updates, offers, and resources
Understand your needs and improve our services
Comply with legal obligations
Personalise your experience
Prevent fraud and ensure security
We do not sell your data or use it for unrelated advertising.
We process your data under the following lawful bases:
Consent – when you opt into emails or downloads
Contractual necessity – to deliver services you’ve purchased
Legitimate interests – to improve offerings and maintain security
Legal obligation – for tax and accounting compliance
We use cookies and similar technologies to:
Analyse how visitors use our site
Improve your experience
Track campaign performance
Remember your preferences
You can manage cookie preferences via our banner or browser settings. Non-essential cookies require opt-in consent. For more on cookies, visit ICO’s cookie guidance.
We only share your data with trusted third parties who help us operate Nord Essence:
Podia – hosts our website and email platform
Stripe – processes payments securely
Analytics providers – help us understand site engagement
We may also share data:
To comply with legal obligations
To protect our rights or users
With your explicit consent
We have Data Processing Agreements (DPAs) in place with all providers.
We retain your data only as long as necessary to:
Deliver services
Comply with legal obligations
Resolve disputes
Maintain records
For example, intake forms are retained for 12 months post-service unless otherwise requested. After retention periods, data is securely deleted or anonymised.
Our services are hosted via Podia in the United States. Your data may be transferred outside the UK or EU. We rely on adequacy decisions, Standard Contractual Clauses (SCCs), and other safeguards to ensure compliance with UK and EU GDPR.
You have the right to:
Access your data
Correct inaccuracies
Request deletion
Withdraw consent
Object to processing
Request data portability
To exercise these rights, email nord.essence@gmail.com. We aim to respond within 30 days and may request identity verification.
We do not sell personal data. California residents may have rights under the CCPA or CPRA, including the right to know, delete, and opt out of certain uses. Contact us to exercise these rights.
We may use automated tools to personalise your experience or segment audiences. These tools do not make decisions with legal or significant effects. You may request human review at any time.
Our services are not intended for individuals under 16. We do not knowingly collect data from children. If you believe a child has provided data, contact us immediately.
We may update this policy to reflect changes in law or our practices. Updates will be posted on our website and/or emailed to subscribers.
Nord Essence Limited
Registered in England and Wales
Company Number: 15865670
Registered Address: 91–97 Saltergate, Chesterfield, England, S40 1LA
Email: nord.essence@gmail.com
Last updated: 23 October 2025